Refund policy

Return and Refund Policy

Eligibility for Returns:
Returns or exchanges are only accepted if the product is delivered in a damaged or defective condition. Customers must notify us within 24 hours of receipt and provide a video recording of the unboxing showing the damage. Returns for any other reason will not be accepted.

Return Process:
Contact us at info@venusopticians.com or via WhatsApp/Call at +91 87790 94545. Include your order number and video. If approved, we’ll arrange pickup. Original packaging and all accessories must be returned.

Condition of Returned Items:
Products must be unused and in original condition. Used, scratched, or incomplete items will be returned to the customer with no credit or refund.

Refunds and Credits:
If the return is approved, a store credit will be issued. No cash refunds will be processed. Credit can be used on any future purchase and does not expire.

Non-Returnable Items:
Contact lenses and customized items (e.g., prescription lenses) are non-returnable once opened.

Escalation:
For unresolved issues, email support@venusopticians.com.

Store Address:
Shop No 8 & 9, Balaji Heritage, Ryan International School Rd, opp. H.P Petrol Pump, Block G, Sector 11, Kharghar, Navi Mumbai, Maharashtra 410210